Who should you contact if gambling starts to feel like a problem?

Contact my97's 24/7 Live Chat (in Myanmar language) or email support@my97.im. We will process account self-exclusion or limit requests right away.

Can you withdraw funds from your account during a self-exclusion period?

Since your account cannot be accessed during the exclusion period, withdrawals can be arranged through Live Chat. Contact support@my97.im and we will process the withdrawal of your remaining balance.

⚠️ 21+ Only

my97 Responsible Gaming

Gaming is a form of entertainment. At my97, we provide tools and guidance to help every player stay in control.

Enjoy gaming for fun

my97 is a platform for Myanmar players offering game categories such as Baccarat, slots, football, and 2D/3D lottery. The healthy gaming habits of every player are our top priority. We always remind players that gaming should be seen as entertainment, not as a way to earn income.

Any player can unexpectedly lose control. This page is here to help you recognise the signs and use the tools available. We believe that deciding to stop and step back from gaming — knowing that losses can be recovered — is a sign of strength.

⚠️ Notice: Gaming is for adults aged 21 and above only. Never forget that gaming can result in financial loss. Only play with money you can afford to lose.

21+ Restriction — my97 Policy

Control tools supported by my97

Deposit Limit

Set a maximum deposit amount per day, week, or month to keep your budget in check. You can request this limit through 24/7 Live Chat.

Session Time Management

If you want to limit a single gaming session, you can adjust it through Live Chat. When your set time is up, we will notify you — the final decision is yours.

Self-Exclusion

You can request to temporarily or permanently close your account. During the exclusion period, access is blocked and your account is fully protected.

24/7 Support

Reach us anytime through 24-hour Live Chat in Myanmar language or by emailing [email protected]. You can raise any concern you have.

Personal History Check

View your game history, deposit records, and withdrawal records in your account history to track exactly how much you have spent.

Loss Limit

You can set a limit so that once you reach a set loss amount, your gaming stops. Your budget is protected from the top down.

Warning signs to watch out for

If any of the following situations keep happening in your life, it may be time to consider that gambling could be becoming a problem.

You feel like you are gambling to chase losses

Gambling is affecting your school, work, or family relationships

You are hiding your gambling from family and friends

You have tried to stop gambling but cannot

You are taking loans or borrowing money to cover daily expenses

You feel more sad, stressed, or angry while gambling

💬 What we can do for you: If any of the above points feel familiar, contact my97 via Live Chat. We will set up control tools such as account suspension and deposit limits for you right away.

How to use the control tools

Using the tools to protect your account at my97 is straightforward. You can do it through the steps below.

Log in to your my97 account

Contact us via Live Chat

Reach out through 24/7 Live Chat (in Myanmar language) and request which tool you want to use — deposit limit, session time limit, or account suspension.

Set the amount / duration

You can discuss and agree on how much (amount) and how long (days / weeks / months) to set during the conversation.

Receive confirmation

You will receive an email from [email protected] confirming that the limit or suspension has been applied immediately.

Contact us again if you want to make changes

If you want to increase a limit, we will do that right away. However, reducing a limit or cancelling a suspension will only be processed after the set period has ended, as your protection comes first.

my97's Responsible Gambling Policy

At my97, player protection is the most important part of how we operate. We work to put every commitment into practice without cutting corners.

No player under 21 is allowed to open a my97 account — ID verification is carried out
Account data and financial information are protected with SSL encryption
All games are built on fair play principles with no manipulation
Account suspension will be applied immediately upon player request
Withdrawals are normally processed within 30 minutes to 3 hours
24/7 Live Chat and email support are available in Myanmar language
We will never refuse a player's request to set a budget limit

📋 Please note: my97's commitment is to activate any control tool a player requests at any time. If this is not done, you can report it to [email protected].

Deposit and Limit Details

my97's financial tools are designed to help every player gamble only with what they can afford. Setting a budget is the first step toward healthy gambling habits.

Minimum Deposit

20,000 Ks

KBZPay, Wave Money, AYA Pay, CB Pay — any method

Minimum Withdrawal

20,000 Ks

Processed within 30 minutes to 3 hours

If you want to set your own deposit limit (budget), contact my97 via Live Chat and we will set it for you. Because the limit cannot be removed without verification, your budget is genuinely protected.

Questions about Responsible Gaming at my97

Self-exclusion is a tool that lets you temporarily or permanently close your account. Contact my97's 24/7 Live Chat, state the period you want to be excluded for, and submit your request. During the exclusion period, your account cannot be accessed.

Your account can only be reopened once the set period has ended. It cannot be cancelled early — this is in place to protect the player's best interests.

Increasing a limit (to a higher amount) can be done right away. However, please note that decreasing a limit can only be done after the set period has ended.

my97's policy allows only players aged 21+ to open an account. Age verification checks are carried out, and if a player is found to be under 21, the account is closed immediately.

Contact my97's 24/7 Live Chat (in Myanmar language) or email [email protected]. We will process account self-exclusion or limit requests right away.

Since your account cannot be accessed during the exclusion period, withdrawals can be arranged through Live Chat. Contact [email protected] and we will process the withdrawal of your remaining balance.

Yes. After logging in to your my97 account, you can check your game history, deposit records, and withdrawal records from the account settings area. You can also request your history through Live Chat.

Play responsibly with my97

Step into a platform where you can balance control and fun — if you don't have an account yet, you can get started from the my97 Login page.

Go to my97 Login View FAQ