my97 Privacy Policy

This is the official policy page clearly explaining how we store, use, and protect your personal information.

Last Updated: 1 November 2026

This Privacy Policy ("Policy") applies to the personal information of players who use the my97 platform (my97.im) or interact with us through our services. Please read and make sure you understand this Policy. By continuing to use the service, you are considered to have accepted the terms of this Policy.

my97 is committed to handling players' personal information responsibly. We collect your personal information in as limited a way as possible and use it only for the purposes described in this Policy. We do not use your information for any purpose not stated in this Policy.

1. Types of information we collect

Information provided at registration

This includes information you provide when creating your account.

  • Full name (first name and last name)
  • Date of birth (to verify that you are 21+)
  • Email address
  • Contact phone number
  • Preferred payment method (KBZPay, Wave Money, AYA Pay, CB Pay)
  • Security question and answer

Usage data

This includes information automatically recorded while you use the platform.

  • IP address and network information
  • Login date, time, and duration
  • Game types played and activity records
  • Deposit, withdrawal, and transfer records
  • Bonus and promotion usage records
  • Service team contact and communication history

Technical information

This includes information related to the device you use to access our website.

  • Computer or mobile device type and model
  • Browser type and version
  • Operating system
  • Cookie and submitted data
  • Referrer URL (if you arrived via a link)

2. Why we use your information

Account management and verification

Your personal information is required to create, verify, and secure your account. This includes confirming that you are 21+ years old, verifying that you are accessing the account yourself, and securely processing financial transactions.

Financial services

The information collected is used to process deposits and withdrawals, handle anti-money laundering (AML) checks, and correctly fulfill bonuses and promotions. The minimum deposit / withdrawal amount for all methods is 20,000 Ks.

Customer support and communication

We use your information to contact you through 24/7 Live Chat and email support, answer your questions, and send you platform-related updates. Your prior consent is required before we send you any promotional emails.

Platform improvement and analysis

We review data within the platform to improve service quality, resolve technical issues, and enhance the player experience. Any such analysis is only shared in a form that cannot be traced back to any individual player, company, or person.

3. Data sharing with third parties

my97 will not sell your personal information to any third party. However, it may be shared in limited cases for the following reasons.

Service providers

We share only the necessary information with third-party companies that help process payments (KBZPay, Wave Money, AYA Pay, CB Pay), run servers, store data, and provide IT services. These companies act only on our instructions and may not use your data for their own purposes.

Legal and regulatory requests

Data may be shared in accordance with the law when required by legal authorities through a formal notice or court order. When sharing in this way, we limit the amount of data shared as much as possible and make every effort to notify you where possible.

Fraud prevention and security

Anonymised data may be shared with third-party security services to help detect money laundering, fake accounts, unfair play, and platform breaches.

4. Cookie and tracking technologies

Our website uses cookies and similar technologies. A cookie is a small data file stored in your browser or device.

Essential cookies

These cookies are essential for the platform to function properly. They maintain your login session, protect game data from being lost, and support payment security. If you reject these cookies, you will not be able to use the service.

Analytics cookies

Only header data that helps us understand how the service is used is collected. Rejecting these cookies does not affect your ability to use the platform. You can reject or delete cookies through your browser settings. Please refer to your browser's help page for instructions on how to change cookie settings.

5. Your Privacy Rights

As a my97 player, you have the following rights. To exercise any of these rights, please contact us at [email protected] and submit your request.

Right to Access

You can request a copy of the personal data we hold about you. We will endeavour to respond to your request within 30 days.

Right to Rectification

If the personal data we hold about you is inaccurate, you can request that we correct it. Some corrections can be made directly through your My Account settings.

Right to Erasure

You can request that your personal data be deleted once your account is closed and the applicable legal retention period has expired. Please note that data we are required to retain for legal purposes, such as financial transaction records, is subject to restrictions.

Right to Restriction

You can request that we restrict the collection or use of your personal data for certain purposes. We will review and process such requests in accordance with applicable law.

6. Data Retention and Security

Retention Period

Your personal data will be retained after account closure until the applicable legal retention period has expired. Financial records (deposits, withdrawals, etc.) are kept for the period required under anti-money laundering laws. Data related to gameplay may be retained for a longer period for audit and review purposes.

Technical Security Measures

my97 uses SSL (Secure Socket Layer) encryption technology to protect your personal data. We also apply encryption at rest, access controls, and conduct regular security audits. Only staff who need access to personal data can view it, and all such access is logged and monitored.

In the Event of a Data Breach

If a data breach occurs, we will make every effort to notify you as quickly as possible in plain language, explaining what data was affected and what potential impact there may be on you. This is part of the privacy responsibility we are committed to.

7. Policy on Under-21s

my97 services are for adults aged 21 and above only. We do not knowingly collect personal data from anyone under 21. If you believe someone under 21 is using our services, please notify us immediately at [email protected]. We will investigate the account and close it immediately, and delete the associated data.

8. Policy Updates

my97 may update this Privacy Policy from time to time. If significant changes are made, we will notify players before the changes take effect via email or by posting an announcement on the platform. Continued use of the platform after changes have been made will be considered as acceptance of those changes. The current version of this policy will always be available on this page, and the "last updated date" will always be shown.

9. Privacy Contact

If you have any questions, clarifications, or personal data requests regarding this policy, please contact our support team.

Personal data requests will be processed within 30 days after account verification.

Privacy Protection — Questions & Answers

This includes your name, date of birth, email, and contact details provided at registration; data related to your payment methods; platform login and game activity records; and IP address, browser type, and device data. This data is collected solely to provide services and maintain security.

It will not be sold under any circumstances. It is shared in limited amounts only with service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay for payment processing, or when required by law. We do not share your data with third parties for advertising purposes.

Your data is held for as long as your account is active. If your account is closed, data that must be retained for legal purposes (such as financial records) will be deleted once the legally required period expires, and all other data will be deleted as soon as possible.

my97 protects data transfers using SSL encryption. Data stored on the server is also encrypted, and only authorised staff can access it. All staff access is logged and monitored.

Send an email to [email protected] with the subject line "Privacy Request" along with your account details to submit your request. We will verify your account and process your request within 30 days. You can also reach us through 24/7 Live Chat.

If you disable essential cookies — which handle session management and security — the platform will not function properly. Non-essential cookies such as analytics cookies can be rejected in your browser without affecting your use of the platform.

If there are significant changes, a notice will be posted on the platform before the changes take effect, and your registered email will also be notified. The "Last Updated" date on this page will also be updated, so you can use it as a reference.