my97 Frequently Asked Questions

The my97 support team is available 24 hours a day, 7 days a week. Whether it's a match issue, a payment matter, or an account question, you can reach us any time without hesitation.

my97 has two contact methods. The first is Live Chat on the platform, where you can connect directly in Myanmar language. The second is email at [email protected], which is better for longer or more detailed matters. These are the only two channels — no phone, Telegram, or Viber support is needed.

Yes. The my97 support team operates fully in Myanmar language. You can open a conversation in Myanmar on Live Chat and communicate comfortably without having to switch languages.

To get help faster, have these ready: your account username or registered phone number, a clear description of the issue you're facing, and — for payment matters — your transfer reference or the amount involved. Having these on hand helps us resolve things more quickly.

Emailing [email protected] works for account verification, payment complaints, bonus clarifications, and technical problems. Email is the better option for longer cases or anything that needs a file attachment.

my97 has cooling-off and self-exclusion tools that let you set a specific period. If you want to pause your gambling, contact the support team via Live Chat and request it. A self-excluded account can only be reopened once that period ends, helping you take better control of your gambling habits.

If you are chasing losses by gambling one session after another, borrowing or cutting back on money just to gamble, or if gambling is affecting your family, work, or health — these are signs of problem gambling. Recognising them early makes it easier to get help.

If you need professional help with problem gambling, speak with a health professional or someone in your family. You can also find more information on the my97 Responsible Gaming page. You can also request self-exclusion through our Live Chat.

The my97 platform is for adults aged 21+ only. Anyone under 21 is not permitted to gamble or deposit in any form. my97 enforces this strictly.

Odds show how much you can win back for every one unit staked. Handicap means the stronger team is given a head start, and you need to overcome that gap to win. For example, if Team A gives Team B a 0.5 handicap, Team A must win by at least 1 goal for a bet on them to pay out. You can check the latest football odds on my97 before any match.

Yes. Both EPL (English Premier League) and MNL (Myanmar National League) matches are available on my97. European competitions like the UEFA Champions League and FIFA World Cup are also covered, so you can bet on whichever league you follow. Take a closer look at MNL matches too — betting on teams you know well can make it even more interesting.

Yes, you can place bets while a match is in progress using Live Betting. Odds on goals, corners, and other markets shift during play, so this format suits players who can make quick decisions. A stable internet connection will let you use Live Betting without any trouble.

The time it takes to settle results after a match ends can vary depending on the region and competition. You can check how quickly results are usually settled in the my97 football section. If settlement is taking longer than expected, contact us via Live Chat.

If a match is officially abandoned or cancelled, your stake is normally refunded to your account. However, for matches that are stopped after the regular 90 minutes, please read the betting terms and conditions for more details. If you have questions, contact our support team.

my97 does not charge any fees for deposits. However, payment platforms such as KBZPay or Wave Money may apply their own fees — those are governed by their own policies. my97 does not add any extra charges.

You can deposit at my97 using KBZPay, Wave Money, AYA Pay, and CB Pay. These methods are widely used in Myanmar, so completing a deposit only takes a few simple steps. Just make sure your chosen payment account has enough balance, and you're ready to go.

After a deposit, funds usually appear in your account shortly. If it's taking longer than expected, contact us via Live Chat with your transaction ID and our support team will look into it and sort it out as quickly as possible.

The minimum deposit amount at my97 is 20,000 Ks for any payment method. The minimum withdrawal amount is also 20,000 Ks. You can start small and play at a level that suits you — just manage your funds carefully.

To deposit with KBZPay, log in to your my97 account and open the Deposit section. Select KBZPay, enter the amount (from 20,000 Ks upwards), then take the phone number or QR code provided and complete the payment through the KBZPay app. Once done, the funds will appear in your my97 account. If you get stuck at any step, contact us via Live Chat.